"Out Patient Appiontments for Dermatology"

About: St Lukes Hospital (Bradford)

I had an original appointment booked in early March. This got cancelled and re arranged for another date. I think I had another 3 sets of letters giving me new appointments then to have them cancelled again - i even got a new appointment letterand a cancellation of that appointment letter in the same days post. I have since rung up to book an appointment, only to be told I have missed two appointments in April, - it would have been nice if I had got the letters for those dates. So I have now booked another date, which it is the earliest available in June. The receptionist on the phone was really rude and offhand, and more or less blamed me for missing the dates in April. I wouldn't have been ringing for another date if I didn't want to attend. Once you get to the hospital the facilities and service is really good, its is just the phone manner of some staff, and the waste of time with all the cancelled and re arranged dates - I hope my new one isn't cancelled!!

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