"cleanliness"

About: Wythenshawe Hospital

As a user of Wythenshawe hospital I am an advocate of their services which in my experience has always been excellent; However when I visited my aunt 2/5/14 on F ward 4 - I was appalled that on the floor (in her view) faeces had been left on the floor (with a walking frame around it). This was in front of the curtain which was drawn around the patient who was using a commode. My concern is – why was the excrement not cleaned away (by the nurse/care staff) as soon as the patient was comfortable on the commode? Was it left there as ‘punishment’? There was plenty of staff – who seemed to ignore the mess and stench – after ten minutes I finally heard a nurse say to another nurse “it looks like she didn’t make it on time – I’ll clean it if there is nobody else” this again begs the question why was the faeces not cleaned away as soon as the patient was assisted on the commode?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS Choices Website. We would like to offer our apologies for your experience at Wythenshawe Hospital. However, in order to investigate your concerns we would encourage you to contact the Patient Experience Team on 0161 291 5600 or via email at pls@uhsm.nhs.uk or you could speak to Alicia Lucas, Matron for Patient Experience, on 0161 291 2055. Kind regards The Patient Experience Team

  • {{helpful}} of {{total()}} people think this response is helpful