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The poor service at Solihull A&E

Posted By Claus2

"The poor service at Solihull A&E "

About: Diana, Princess Of Wales Hospital / Accident and emergency Solihull Hospital / Accident and emergency

(as the patient),

I attended the A&E Department at Solihull Hospital in the morning. A nurse saw me due to an ankle problem which was not due to any trauma and immediately mentioned that I had strained my ligaments. The nurse advised me to go to boots and buy some pain killing tablets.

Subsequently the pain got worse and I attended the Diana Princess of Wales Hospital near my parents. A thorough examination including blood tests and x ray undertaken showed that I have gout. So thanks to them for getting it right.

The service at Solihull whilst polite was poor and it needs resolving.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust 9 years ago
Iona Belgrove
Patient Services Manager,
Heart Of England NHS Foundation Trust

Submitted on 20/05/2014 at 08:56
Published on Care Opinion at 11:53

Dear Claus2

Thank you for taking the time and trouble posting your comments to the Patient Opinion website. I am so sorry to read of your experience in our A&E department at Solihull Hospital. I have forwarded your email to the matron to speak to the staff. Could I please ask if you can email me your hospital PID number and your address so that we can look into your case?

Best wishes and a speedy recovery

Iona

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