"Non existent professionalism"

About: Blackpool Victoria Hospital

The care I received on the heart and lung ward leaves a lot to be desired. The bay I was in was left without water for a whole night. And we were all bedridden due to surgery at the time. Another night when I was having trouble sleeping I asked for a cup of tea. This was not possible I was told as the nurse speaking to me needed to go for her tea break right then. A little old lady in the bed diagonal to me was screamed at to get out of bed when she kept saying she couldn't. When she could no longer tolerate being shouted at she stepped on to the floor and her legs gave way. She was then shouted at for grabbing the nurses arm to stop her falling. The list goes on. To say I was sorely disappointed in my care was an understatement and if I ever have to go into that hospital again I will be dreading it.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

Sam,

I am sorry to hear that your experience whilst an inpatient on our ward was not as we would hope. I will be sharing your valuable feedback with the team in the Lancashire Cardiac Centre.

I would like to fully investigate you concerns, I do urge you to contact my team on 01253 655589 or pals@bfwhospitals.nhs.uk so I can get some more details to help in my investigation.

I would like to take the opportunity to thank you for taking the time to share information about the care and treatment you received whilst an inpatient, as this will help us to improve the services you provide.

Kind Regards

Paul Jebb

Assistant Director of Nursing (Patient Experience)

  • {{helpful}} of {{total()}} people think this response is helpful