"Disappointed with IAPT Services"

About: South Essex Partnership University NHS Foundation Trust / Primary care mental health

(as the patient),

I was referred initially for counselling but ended up being re-referred as it was felt I needed more than could be offered and so eventually was referred to IAPT.

I've struggled with the mindfulness course that was offered and have concerns over repeated inaccuracies in the written reports to my doctor (e.g. that I wished to be known by a single alphabetical letter. Where did that come from?).

My final two assessments were barely 10 minutes each and the resulting letter to my GP seemed stunningly dismissive considering how I felt and and again contained inaccuracies from my perspective and simply ignored vast swathes of how I was feeling.

I desperately wanted help but have come away with the feeling that the service was a bad match for me and has left me feeling more depressed, anxious and hopeless than when I started.

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Responses

Response from Amanda Barlow, Communications Officer, South Essex Partnership NHS Foundation Trust

We appreciate you spending the time to share your experiences and I am sorry to hear that you were dissatisfied when accessing this service recently.

I will ask the Head of the service to have a look at your comments and provide a fuller response.

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Response from Amanda Barlow, Communications Officer, South Essex Partnership NHS Foundation Trust

We would like the opportunity to discuss your experiences more fully. I would appreciate it if you would be willing to contact the service manager.

Please would email our Head of Service, Hugh Johnston; hugh.johnston@sept.nhs.uk to arrange a time to discuss your experiences or provide some contact details for Hugh to contact you?

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