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The best nurses in the world and the best customer...

Story from nhs.uk

"The best nurses in the world and the best customer..."

About: Russells Hall Hospital

On Tuesday 29th April 2014 my mum was admitted to ward east b1, the ward clerk, staff nurse, csw , physio were working. The level of care was beyond expectation. They was absolutely Brilliant. It felt as if we was in a private hospital not a public nhs funded. I was so shocked how all these staff made my mum feel so Brilliant and comfortable. If we rang the buzzer within 10 seconds the staff was assisting my mum. I just want to say what wicked staff you have. All of them genuinely have passion to work with people because when I approached them I could see this. They went to extraordinary lengths. This was one of the best customer service I ever received in my life and if ever need to return to hospital I will make sure I'm treated in Russell hall hospital. This experience I will never forget. They all was so polite, understanding, respecting going out there way to help me and mom. I would like to say you have an amazing team in this hospital. Please could you say a big thanks from me and my family. This service was not five star but 7 star. Also there was a guy he was Brilliant he took my mum to threatre. My mum had a barrier not speaking English and the way ur staff made my mum feel so comfortable and at ease how they dealt with everything. I went just by the threatre room and all the staff was amazing I don't know there names and the doctors. Many thanks, Sabina K.

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Responses

Response from Russells Hall Hospital 9 years ago
Russells Hall Hospital

Submitted on 20/05/2014 at 17:34
Published on nhs.uk on 21/05/2014 at 04:00

Thank you, Sabina, for taking the time to post feedback about your mother’s experience of ward B1 and our operating theatres. We aim to offer the highest standards of care to all our patients and so we are delighted to receive your glowing comments. It is great to know that your mum’s needs were catered for sensitively and that you were impressed with the treatment she received during her surgery. We have passed your comments on to ward B1, theatres and physiotherapy. We’re sure they will be very pleased to receive your feedback. We are very lucky to have such a dedicated team caring for our patients, but it gives staff a real boost to their morale to receive such brilliant feedback! We are now taking nominations for our annual Committed to Excellence awards, staff awards that recognise individuals and teams who have made an outstanding contribution to improving patient care and patient experience. The awards are now open for entries so if you feel you would like to submit a nomination please visit our website www.dgh.nhs.uk

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