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Let down by a few

Story from nhs.uk

"Let down by a few"

About: Leicester General Hospital

Having spent 10 days on Ward 16 for a total knee replacement. I could not praise the Doctors enough and most of the nurses, however some of them let the hospital and their team down badly. Having been given the wrong medication when I told the nurse she said no I have not but then proceeded to give me the correct one. The following day my tablets were about to be given to the lady in the next bed to me, before I spoke up. The drip that was in my left hand had stopped working, a trainee doctor tried to reconnect it in my right hand, after four attempts she gave up. Having had no sleep for two nights after my operation due to the noise on the ward at night. I was in a long awaited deep sleep when in the middle of the night, I was woken by a nurse standing over me and making me wake up. The next morning she said laughing did I make you jump in the night, you was snoring and this was disturbing me at my desk. This same nurse was very much against foreign patients if they did not speak clear English. The cleaning of the ward, after blood on the floor near my bed being there for two days I had to ask the cleaner to clean it up as she had missed it. The food, was disgusting, I had to resort to sandwiches as the meals were not edible, even the sandwiches were dry and tasteless.

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Responses

Response from Leicester General Hospital 9 years ago
Leicester General Hospital

Submitted on 07/05/2014 at 13:38
Published on nhs.uk on 08/05/2014 at 04:00

Dear reviewer, Thank you for taking the time to post your comment. We are very sorry to hear about your experience of the Orthopaedics department at the General. Your comments do not reflect the level of care we expect our staff to provide. We would like to look into your concerns further to ensure improvements are made for future patients. If you are happy for us to do so, please email your details (full name, address, date of birth and hospital number) to Paula McIntosh, ward sister, using paula.mcintosh@uhl-tr.nhs.uk. We are also sorry to hear that the food you received was not of a high standard. It should have been made clear to you that if you were not happy with the food, alternative recommendations could have been made by Interserve, the company who provide our catering and cleaning services. We do have regular patient satisfaction surveys to monitor the quality of patient catering. Interserve takes their cleaning processes seriously and will look into the incident you described in more detail. However, when beds are occupied and patients are seriously ill, domestic staff tend to leave the patient with some privacy and dignity. In this case, sadly, it resulted in missing the spillage around the bed. However they do attend to requests for reactive cleaning at the earliest opportunity. Kind regards, Communications team Leicester’s Hospitals

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