"Awful treatment at a and e"

About: Darlington Memorial Hospital

I arrived at a and e by ambance in severe pain, I have had two babies and the pain was worse than labour. I was put in a room and left with no pain relief no buzzer, I was in so much pain I couldn't move when the nurse came I asked for pain relief she said I needed to wait for a doctor, when I asked how long this would be she said "there are really poorly people in here you know" the door to the room was open I was left with my legs uncovered needing the toilet for 40 mins before anyone came to see me. No buzzer and couldn't move! I was telling them how much pain I was in and I couldn't move no one cared acted like they didn't believe me zero communication skills no empathy or listening going on. I ended up calling my husband to collect me after been given pain killers as I was dumped in a room with two nurses who didn't care and acted as if I was making it up. I might also add I have never needed to visit a and e in my life and the time when I really needed it had the worst care ever. My head will be hanging off before I visit again!!!!

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Responses

Response from Darlington Memorial Hospital

Thank you for sharing your comments with us regarding your care at our A/E dept at Darlington. I am very sorry that you had such a poor experience. Your comments will be shared with the department managers to ensure that actions are put in place in order to improve care for future patients. If you would like to discuss any aspects of your care further, please contact us at: Patient Experience Team 0800 783 5774 patient.experience@cddft.nhs.uk Once again please accept my unreserved apologies on behalf of CDDFT.

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