"Little more concideration"

About: New Cross Hospital

On 24th April Arrived in A&E at 5.00 am with nose bleed, After spending 7 hours in a wheel chair I was sent to the assessment/store room in the E N T ward (no bed available)still in wheel chair now 14.5 hours in wheel chair, at 7.30 pm transferred to A9 ward. Heard nurse tell old patient "we are moving you to another ward because you are too much of a nuisance because we have to put drops in your eyes every hour" the patient pleaded with them not to be moved but they told him" we need the space". he showed confusion and was very upset about this but no one showed any consideration for his position. I was back in A&E again 4.30 am on 27th April and moved to ward A9 and told nil by mouth, when my doctor came to see me he was very angry about my nil by mouth, as the A&E had took it on them selves to make this decision ( by this time i had missed all meals and had to have a cold sandwich - I am diabetic) I received good treatment and was ordered to bed rest, at 3.45 am i was woken from my sleep and told i was to be moved to A6 because they needed my bed (i had to move and reload my belongings by myself (so much for bed rest this resulted in another nose bleed) The toilets in this ward were a disgrace, Hard excrement on toilet seat and in the pan, urine awash on floor,sink had not been cleaned, the smell was repulsive (resulting in being unable to use by me) I witnessed urine bottles being knocked over and cleaned up by taking paper towels off the wall to soak up the urine. Finally when told i could go home the pharmacy asked me did i want to wait 2 hours for my tablets or come back later, i chose to wait - 4.5 hours later the drugs arrived, this is happening to most people if you ask them.

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Responses

Response from The Royal Wolverhampton NHS Trust

I was sorry to read your comments relating to your recent patient experience at our hospital.

To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Judith Davis

Acting Patient Experience Lead

Response from New Cross Hospital

I was sorry to read your comments relating to your patient experience at our hospital recently. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Judith Davis Acting Patient Experience Lead

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