"The staff were very friendly and ..."

About: Glenfield Hospital

(as the patient),

What I liked

The staff were very friendly and the ward was clean. There was a happy atmosphere most of the time, with most nurses and auxilliary staff finding time to talk to the patients. . They explained what would happen, what was happening and what to expect. That helped a lot. The food was adequate and a very good selection was available from the menus.

The beds were very comfortable.

What could be improved

Some of the toilets/showers were not very spacious and the hand basins in them too small for any general washing.

Story from NHS Choices

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Responses

Response from Glenfield Hospital

Thank you for taking the time to leave your comments about your experience at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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