"Answer the telephone!"

About: Clatterbridge Hospital

I was sent an appointment that I needed to change and I rang the number given. Seems that the telephone call handling system is the same one that BT directory enquiries used to have in the 1970s. Answer the telephone please! Or do you 'experience a high volume of calls' all the time? If so please find a on-line booking system that doesn't require us all to ring.

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Responses

Response from Clatterbridge Hospital

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We will share your comment with the relevant department. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

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