"The Cleanliness on ward 8 is very ..."

About: Heartlands Hospital

(as a relative),

What could be improved

The Cleanliness on ward 8 is very poor

The food was poor and my father was unable to chew but this was not considered even when we told the staff and the people who served the food were rude and told my father off for not eating food he could not chew. We have resorted to bringing his food in.

Anything else?

My father contracted a fungal infection in the first ward he was in and was moved to ward 8 which has now been closed due to yet another infection. Perhaps cleaning the wards would be a good idea there are cobwebs on the ceiling and we have to point out dirty linen and spillages to staff on most visits.

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Response from Heartlands Hospital

We are sorry to hear about your father's experience. Clearly this is not acceptable and we will be speaking with the staff concerned.

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