"A & E"

About: Cheltenham General Hospital

I was left in a room where the 2 doors were opened by a cleaner. One of these doors was to the A & E waiting room and because I had an open abdominal wound I could not get up to close it myself. Dignity and Respect- I don't think so. When a consultant was called for he totally ignored my wishes and treated me with almost contempt because I dare to ask for the wound to be closed. I was left all night at home standing up getting no sleep because if I sat/bent the wound opened more. My own consultant had me in early the next morning and closed the wound. I did complain but the reply details were nothing I recognised and you are up against an establishment who gang up. The next week I had a severe allergic reaction and I begged the paramedics not to take me to CGH A & E but they had to. The treatment I received there was even worse. I am so glad it is not 24hrs now

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Response from Cheltenham General Hospital

Hello there, We're really sorry to hear about this. It sounds as though you have already spoken to our complaints department, but if there are any issues you feel remain unresolved and you would like to speak to someone, please do get in touch with our patient liaison team who will be happy to help if they can. You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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