"Ward 3t"

About: Bradford Royal Infirmary

My dad was admitted to ward 3 about a month ago after he was losing weight. He was asked a series of totally irrelevant questions and had a gastroscope and was discharged the following day. My father had cancer he was told by one of the nursing staff he would receive an urgent ct scan appointment would be made. Two weeks later no appointment and Gp just said it was in the post all nonsense. I made the appointment in the end. Then told that the urologist was on extended leave. My dad is frail and very unwell but nothing is getting done! I'm now going to make a formal complaint

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Responses

Response from Bradford Royal Infirmary

Thank you for your comment, this is not acceptable and I sincerely apologise for the distress this must be causing you and your family. If you have not already contacted us please can I suggest that you contact the Patient Advice and Liaison Service (PALS) office who will be happy to help and support in any way possible. They can be contacted on 01274 364021 at Bradford Royal Infirmary or 01274 365853 at St. Luke’s Hospital. The text phone number for deaf people is 01274 382580 at Bradford Royal Infirmary. You can also email pals@bthft.nhs.uk.

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