"Ward 3t"

My dad was admitted to ward 3 about a month ago after he was losing weight. He was asked a series of totally irrelevant questions and had a gastroscope and was discharged the following day. My father had cancer he was told by one of the nursing staff he would receive an urgent ct scan appointment would be made. Two weeks later no appointment and Gp just said it was in the post all nonsense. I made the appointment in the end. Then told that the urologist was on extended leave. My dad is frail and very unwell but nothing is getting done! I'm now going to make a formal complaint