"Called for advise whether to come down"

About: Poole General Hospital

Just called to see if I should come down to A&E due to eye injury and the women who answered the phone was rude and said you well go to your GP I explained that I suffer from Iritis and she said well we will not deal with you go to Bournemouth. Caring and helpful not!

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Response from Poole General Hospital

Thank you for taking the time to share your comments with us. We are sorry to hear that you were disappointed with the advice that you were given. However Bournemouth Hospital provides a specialist and emergency eye care unit and therefore best placed to treat you. Should you wish to contact our Patient Advice and Liaison Service (PALS) please contact us on 01202 448499. Maria Bennett, Patient Experience Facilitator

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