"Systems & Process"

About: Hereford County Hospital

I've just received an outpatient appointment letter and the telephone contact details for the Department are wrong. Fortunately I am IT literate and can use the net to resolve this problem. However I suspect that isn't true for many patients - especially given the age demographics of the catchment area. Such basic errors really don't inspire confidence.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust thank you for your comments with reference to telephone numbers not being correct. In order for us to look into these concerns please can you contact the Patient Experience Team and the discrepancies can be put right. Patient Experience Team

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story