"Bad management of great staff?"

About: St James's University Hospital

I had severe chest pains that would not subside despite painkillers. I have angina and was concerned that it may be a heart problem. I called 111. They sent an ambulance. I was assessed in the ambulance then asked if I still wanted to go to a&e. The pain was still severe. So I thought better safe than sorry so went to a&e. Then treated as a time-waster. The atmosphere was bunker-like and very macho - ambulance staff stood in groups laughing and sharing war-stories around the water-cooler - medical staff checked out facebook on their mobiles - one doctor sat making important phone-calls - it was a front-line elite force of medics waiting on a proper accident and emergency not people there to waste their highly-skilled time with their "severe chest-pains" (like that was important). I got the impression that unless both my legs had been blown off and I was bleeding to death, they just "were-not-interested". What was required 1. Reassurance (in the ambulance before going to a&e) that it was not a heart problem 2. That I should take pain-killers until 3. I could see a gp and get some antibiotics for what is probably a chest or lung infection. A&e is a front-line highly-skilled under-resourced badly managed nhs resource of which we can be proud - no other country does it so well but a patient in pain and "worried-well" should not be labelled and then left to sit in pain in a cold cubicle ("that'll teach him for wasting our time..."). That is not a grown-up protocol. The other thing I noticed was there seemed to be no "matron" or "manager" who had a grip on what was happening there. There did seem to be a lot of staff sat "waiting on a real accident". Sorry my worry and pain did not qualify.

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Responses

Response from Leeds Teaching Hospitals NHS Trust

Dear Polobres

Thank you for posting your comment. We are very sorry to hear about your experience. A member of the clinical team would welcome the opportunity to discuss this with you on an individual basis. If you would like to discuss this further please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk.

Kind regards

Response from St James's University Hospital

Thank you for posting your comment. We are very sorry to hear about your experience. A member of the clinical team would welcome the opportunity to discuss this with you on an individual basis. If you would like to discuss this further please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk. Kind regards

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