"Disappointing experience and treatment"

About: Spire Roding Hospital

After a lot of research I went to spire roding to have a septoplasty performed. On the day of admission for surgery my nurse was rushing all preparations because they did not have enough staff available. I mean it might be a routine procedure for them so they do not mind getting it wrong every now and then but for me it was the first time having a surgery of this sort and the last thing I want is being rushed which made me feel even more anxious and fearful. I was then handed some paperwork to sign by the surgeon who was nice but I felt like I was signing the paperwork on gunpoint because I did not feel at ease and felt enormous pressure. After I came out of surgery I was locked after by a different nurse. The nurse bought me some fruit to eat. As I just had a septoplasty my entire nose and mouth area was numb so I did not wanted to eat a apple and asked her whether I could have grapes instead. The nurse had some nerve to tell me that I only had a septoplasty. At this point I just wanted her to understand the pain I was going through and then I would offer her an apple to eat. I was devastated by the experience. The staff during my assessment and my surgeon were nice but the nurses on the day of surgery were a nightmare. Never ever again will I go to spire roding. On a side note even though the surgeon was nice my septoplasty was messed up so I will have to go through revision surgery to fix the abnormalities caused by the surgeon.

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Response from Spire Roding Hospital

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and we would like to take the opportunity to meet with you to discuss your experience. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on telephone 020 8551 1100. I hope to hear from you soon. Kind regards Jo Dean Hospital Director

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