"A&E clerking"

About: City Hospital (Birmingham)

I was quite disappointed when I was in city hospital A&E- overheard nurses chatting about their holidays and just threw me a gown to change into. Did not get a chance to explain need assistance due to my poor sight But- AMU- was quite impressed with care of nurses and drs who went out of their way to be helpful and considerate Transfer on to general medical ward - very hardworking nurses but felt they were overwhelmed with the no of pts in each ward Drug rounds were taking so long ( I am not complaining abt the nursing staff- they were doing the best they can

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Responses

Response from City Hospital

It is disappointing to hear that the service you received wasn't consistently up to a good standard. We are continually working hard to improve our services and your feedback will not go unheard. Toby Lewis, Chief Executive.

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