"The way staff kept me informed. ..."
About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS
Posted by fiona (as ),
What I liked
The way staff kept me informed. I was seen by several doctors and they all informed me of what they were doing and why. I was seen quickly and treated with respect. The ward was in temporary housing while the original ward was being refurbished, but staff coped well with this.
What could be improved
One outpatient doctor didn't know how to write a prescription but the pharmacists on site (Boots - what a good idea) managed to ring up and sort it out. I think he was inexperienced.