"Fortuneswell Ward"

About: Dorset County Hospital

My mum has been in this ward for 4 weeks she has terminal lung cancer. I have been shouted at by a carer and by a nurse for enquiring why my mum had a huge bruise on the back of her head and skin all torn down her arm. I was shouted down and treated with sarcasm and disdain as I tried to find out what had happened and in the end I had to walk out and go home in tears, thus missing my visit. I wasn't being off or rude I just wanted to know! My mum was left alone in the toilet - apparently this is not classed as "alone" as nurses were milling about in the hallway?! there was a closed door between them and my extremely frail weak mother so I consider this alone! Also when i arrived on the ward I found her bed covered in blood and her chair - this had just been left. When i asked a carer if I could change my mum's bed she stormed off to do it and used a wet wipe over mum's chair. It is impossible to get to see a doctor. Relatives are treated like an inconvenience. The ward sisters and head nurses were lovely but very overstretched. I have had no conversations with doctors - only the nurses took time to help. Horrible horrible place.

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Response from Dorset County Hospital

I am deeply saddened and very concerned to read about your mothers recent experience of care at Dorset County Hospital. Learning from patients experience and that of their carers is very important to us and if you would like to contact us we would be pleased to discuss your concerns with you. Please contact our PALS service on 0800 7838058 or pals@dchft.nhs.uk Kind regards Alison Tong, Director of Nursing, Dorset County Hospital.

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