"exercises were impossible with the level of restriction I have"

About: Connect Physical Health Ltd

(as the patient),

Waited a month to see the self referral physiotherapist at Peckwater Health Centre. They did not seem to have a clue how to treat it. Referred me to the exercise sheet I was sent when I rang to make an appointment. It did not appear they had seen it before. I told them some of the exercises were completely impossible with the level of restriction I have. I think this is a waste of NHS money and my time. It felt like they were there to slow access to anyone who was skilled. If I bothered to go back, it would be at least 3 months before I got to see someone else more qualified. So I shall go back to my brother in-law in France who is getting good results from simple clearly explained exercises that are improving his shoulder dramatically?

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Responses

Response from Connect Physical Health Ltd

Dear flamboya

Thank you for posting your story on patientopinion.org.uk. I would like to begin by assuring you that we take all complaints seriously and strive to ensure that our patients receive the best of care during their time within Connect's service.

To allow us to log your complaint and formally investigate this please contact our support team on 0207 871 0545 to provide us with your name and DOB. Once we have this information your complaint will be forwarded to the relevant Manager who will investigate the points raised and respond formally in writing within the next 21 days.

Yours sincerely

Gill Reay, Assoc CIPD

RMC Manager

Referral Management Centre

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