"Losing weight is the hardest, hardest thing"

About: Northamptonshire Healthcare NHS Foundation Trust

(as the patient),

I was referred to a weight management programme. They are so short staffed in the department that it took 2 months for the first appointment. Then 3 months to the next. The 6 week course offered after that was fortnightly which was better but still inadequate.

Losing weight is the hardest, hardest thing and I feel that a lot more support is needed if people are going to succeed.

I have now left the programme and have been lucky enough to have been referred to a privately run organisation where I hope to get the support I need. Others wont be quite as fortunate.......

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Responses

Response from Hugh Jones, Service User and Carer Involvement Lead , Quality Support and Assurance, Northamptonshire Healthcare NHS Foundation Trust

Dear Reet,

I was very disappointed to hear about your experience and can understand how frustrated this must be for you. I will raise your concern with the service manager and post an update.

Best wishes

Hugh

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Response from Hugh Jones, Service User and Carer Involvement Lead , Quality Support and Assurance, Northamptonshire Healthcare NHS Foundation Trust We have made a change

Dear Reet,

I have discussed your concerns with the manager of the weight management service. Naturally she is very disappointed that you feel let down but finds your comments very useful as they highlight the challenge of meeting people's needs with limited resources, something she is discussing with people who commission (buy) the service, and who specify what is required.

Since your referral, the manager has amended the patient letter to explain about the waiting times and is working with the GP's and consultants to help them to explain about the possible wait when making the referral. This may enable the patient to discuss what can be done before seeing the specialist, which will depend on individual circumstances.

Once again, thank you for sharing your experience.

Best wishes,

Hugh

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