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Staff were first class

Posted By Rolypoly

"Staff were first class"

About: University Hospital Ayr / Urology

(as the patient),

I did wait about 10 weeks for my appointment. When I went, the staff were first class and don't think any thing more could have made it more comfortable. Thank you, Ayr Hospital.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 05/05/2014 at 08:18
Published on Care Opinion at 22:27

picture of Eunice Goodwin

Dear Rolypoly,

It would have been a worrying 10 week wait for you I am sure but I am delighted you got the care you considered was the best possible. I hope you are recovering well and thank you very much for sharing this with us, the staff will be heartened to hear this and I will be very happy to pass this to the relevant team.

Kind regards

Eunice

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Update posted by Rolypoly (the patient)

They spoke to you, made you coffee, but explained what was going on before and after.

It was over before I knew it.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/05/2014 at 17:59
Published on Care Opinion at 19:59

picture of Eunice Goodwin

Hi,

As you know, others view this site, so it will be comforting for them to read this and may help them if they have to visit Urology too. Being offered a coffee may seem a small thing but to some people it is very important, including me. It can bring some 'normality' to an otherwise 'not normal' situation.

Thank you again and kind regards

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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