"Orthopedic Outpatients"

About: The Royal Liverpool University Hospital

I am presently waiting in Orthopedic Outpatients for a 2.00 pm appointment for results of an MRI scan. It is now 3.16 pm and I've been here almost 1 hour 30 minutes. No-one has had the courtesy to say that the clinic is running late. I spoke to the Receptionist at 3.00 pm to ask how much longer I could expect to wait. She went to enquire and said there were 4 people ahead of me. My husband now has to cancel his MOT appointment as by the look of things the garage will be closed before we leave here!! Not acceptable at all. My time is as important as anyone else's

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Responses

Response from The Royal Liverpool University Hospital

Thank you for your comment. We are sorry to hear that you didn't have a good experience with us. We would really like to speak to you so we can find out more from you. Can you please get in touch with us? Our assistant chief nurse Sue Sadiq can be contacted on 0151 706 3286 or susan.sadiq@rlbuht.nhs.uk Thank you.

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