"Not too bad, but lose samples"

I took my 3 year old daughter into the walk-in-centre. They correctly identified that she needed some samples so that they can diagnose her issue. I called up for the results, and I was initially "fobbed off" with, "no results have come back today". On stating that the samples had been fast tracked, I was told that a nurse would call me back. They had lost the samples. Simple technology can resolve losing samples. We now have an issue whereby we don't know whether my daughter is on the correct drugs as it could be one of two conditions. I feel this represents a disgraceful level carelessness, and I am so frustrated with incompetence that could be causing my daughter longer term issues.

Story from NHS Choices

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Response from Woking Community Hospital

I am sorry to hear that you had a bad experience and trust that this has now been resolved. If not, we can investigate your specific case but unfortunately not via a public forum like NHS Choices - please do give our Customer Service team a call on 0300 303 9509 or speak to someone within the service and we will be more than happy to look into what happened on this occasion.

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