"Feedback on 14 night stay in Ward 19 following..."

About: Airedale General Hospital

Care on Ward 19 was excellent in most cases but i felt better information sharing would have helped me to relax and not get so stressed. The majority of staff were considerate and caring. Unfortunately there were a couple of staff who did not offer me basic care and respect and did not respond to my needs. I was able to share my concerns with the senior sister and that helped a lot.

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Response from Airedale General Hospital

We do apologise for the delay in replying to your posting. Whilst is is pleasing to read that in most cases your care whilst a patient on Ward 19 was excellent, it is disappointing that this was not consistent. It is noted that you shared your concerns with the Senior Sister which you found helpful, but if you would like to discuss this further, please contact our Patient Advice and Liaison Service (PALS) team on 01535 294019.

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