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Haematology department

Story from nhs.uk

"Haematology department"

About: Castle Hill Hospital

For the second clinic running had an appointment 1:10 today no doctors in evidence at 1:30 spoke to the nurse who was clearly embarrassed that nobody had advised them how late they were running in addition it was communicated to me that they had patients from the morning clinic that they still had to see - apparently the doctors we having a working lunch ! Little consideration for patients, poor communications - Exactly the same thing happened on my previous appointment - running 3 hours late! Why make appointments if you can't mange - it is most certainly the last clinic that I shall attend - I will get my platelet reading checked out by my GP - extremely poor customer service by the doctors

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Responses

Response from Castle Hill Hospital 9 years ago
Castle Hill Hospital

Submitted on 07/05/2014 at 16:34
Published on nhs.uk on 08/05/2014 at 04:00

Dear Mr Edwards Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. There can sometimes be delays in clinic for various reasons but delays of this length of time are not acceptable. Please accept our sincere apologies for your experience. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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