"Big improvement"

About: Pilgrim Hospital

I was very sceptical about being operated on at Pilgrim again as in the past I have had some bad experiences of this hospital how things have improved! My operation was cancelled a couple of times but I eventually had surgery as a day case yesterday and it was fine. I arrived at hospital at 7.30 and was operated on at approx 11am which wasn't much of a wait at all. The Nurses who were on duty in the morning were lovely and so cheerful and considerate, wish the same could have been said about the afternoon staff who were on the whole miserable, I even heard one nurse shouting at the buzzer "go away" not what you expect from what should be a caring professional! Apart from that incidence of bad bedside manner the operation went really well and I was treated really kindly by the Specialists and Doctors who I met, they informed me of all aspects my operation and treated me in an intelligent and informative manner.

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Responses

Response from United Lincolnshire Hospitals NHS Trust

Thank you for your feed back regarding your recent stay with us. It is good to hear that you were involved and informed in all aspects of your care. We are however saddened that the professionalism of the staff was not consistent during your stay and this has been discussed with all members of the team. If you wish to discuss any aspect of your experience please contact me direct on 01204 445681.

Wishing you a speedy recovery

Sister Devlin

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