"I couldn't be more thankful."

About: Manchester Royal Infirmary

I was brought to A&E after being assaulted and suffering head trauma. I was in pain, confused, covered in blood, scared and upset. From the moment the paramedics attended I was in the best of hands. The care was gentle and thorough and reassuring; at all times I felt that I was treated with utter professionalism and expertise. I observed this high level of care and compassion throughout the various processes I experienced, from reception to examination and x-ray and inpatient and discharge. What an amazing institution and what magnificent staff make up the NHS. What would we do without them? I give you my total and everlasting gratitude.

Story from NHS Choices

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Dear Colm,

Thank you for your comments posted on the NHS Choices / Patient Opinion website regarding the care you received today at the Accident and Emergency Department of the Manchester Royal Infirmary. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that you thought the staff accorded you a high level of care and compassion throughout the various processes you had to go through. We can assure you that we have passed on your thoughts to the manager of the A&E Department and also to the staff involved.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

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