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Care Opinion

Cardiology appointment 28th April 2014.

Story from nhs.uk

"Cardiology appointment 28th April 2014."

About: East Surrey Hospital

From the time I arrived at the hospital today every member of staff were so helpful and caring. This comment includes the car park attendant who was a great help, the receptionist at the clinic and of course every member of the nursing staff. I was treated with kindness the whole time. Whilst awaiting to be called I noticed that each patient was greeted with a smile and staff introduced themselves. The doctor I saw was in turn very caring and respectful, taking time to allay my concerns and help me understand my situation. Thank you to you all. Yours sincerely Valerie Dwyer

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Responses

Response from Tasha Gardner, Communications Manager, Marketing and Communications, Surrey and Sussex Healthcare NHS Trust 9 years ago
Tasha Gardner
Communications Manager, Marketing and Communications,
Surrey and Sussex Healthcare NHS Trust

supports all internal and external communications

Submitted on 29/04/2014 at 09:38
Published on Care Opinion at 10:26

Dear Valerie

It was lovely to read your comments about the staff you met at the hospital yesterday and that your doctor was able to provide you with the reassurance and information you needed.

Many thanks for taking the time to provide your feedback - it is always good to hear when our patients are happy with their care.

kind regards

Tasha

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from East Surrey Hospital 9 years ago
East Surrey Hospital

Submitted on 29/04/2014 at 14:42
Published on nhs.uk on 30/04/2014 at 04:00

Dear Valerie It was lovely to read your comments about the staff you met at the hospital yesterday and that your doctor was able to provide you with the reassurance and information you needed. Many thanks for taking the time to provide your feedback - it is always good to hear when our patients are happy with their care. kind regards Tasha Gardner Communications Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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