"My mother was transferred to JCUH ..."
About: The James Cook University Hospital The James Cook University Hospital Middlesbrough TS4 3BW
Posted by Cheryl (as ),
What I liked
My mother was transferred to JCUH from another NHS Trust - she stayed on Ward 7 (surgical/vascular). The care she received before, during, and after, 2 operations was excellent- all staff at every level were very respectful. She was kept clean and her bedding was changed not just daily but as and when any spillages occurred (on one day this happened 3 times). The staff rang me and spoke to me on a continual basis and gave factual information in a very compassionate way.
What could be improved
More tea/coffee machines for visitors please.
One of my mother's operations was an evening emergency and one of the receptionists (at the entrance nearest the chapel) offered to and made my cousin and I coffee as all the restaurants were closed - we were upset and this made a big difference - thank you.