"PALS is an excellent service"

About: Kettering General Hospital

After being sent from pillar to post trying to get answers regarding my mother in law's out patient appointment I consulted the Patient Advice and Liaison Service (PALS) at Kettering on 22/4/14. This service is fantastic . The lady I spoke to returned my calls when she said she would and sorted the appointment for the following week. I would highly recommend this service to patients and relatives! The NHS at its best! Thank you.

Story from NHS Choices

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Response from Kettering General Hospital

Thank you so much for your feedback regarding the Patient Advice & Liaison Service (PALS). The PALS team work hard to ensure that all patients receive on the spot help, support and advice and it is fantastic for this to be recognised. Your comments have been shared with the team who are delighted that they were able to assist you.

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