"Complete Failure of Communication/ Continuity of..."

About: Royal Blackburn Hospital

The nurses work very hard but there are no ''Handovers'' so that a nurse only knows about his/her patient each day .. If a relative phones for information they will receive non if that particular nurse is not available -ensuing numerous calls that is if in fact the phone is actually answered! Consultants are not based on the Ward and language problems with junior doctors are horrendous. I am a senior Dr in another part of the Country and am absolutely appalled at the failures of communication on this unit . Doctors and Nurses are leaving themselves open to Litigation by failing to ensure adequate continuity of care, and supervision by Senior Consultants. I am an articulate Professional who is not afraid to criticise !

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Responses

Response from Royal Blackburn Hospital

It is our aim to provide safe personal and effective care at all times. We are very sorry to receive this comment particularly as ward C5 is a brand new, dementia friendly facility and has not attracted any criticism to date. Full handovers take place every morning on the ward and we are not aware of any occasions where this has not happened. We understand how important family contact is and try very hard to keep them informed, particularly when they live far away. In this instance many phone calls and a meeting did take place. The ward thought all their patients and families were satisfied so, please do contact us directly so that we may address any concerns which you still have. You can do this via our customer relations service on 0800 587 2586. Thank you

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