"My daughter Isobel Smith"

About: Royal Lancaster Infirmary

My daughter was admitted to A and E earlier this week by recommendation from our GP. She was almost immediately seen by a triage nurse which was brilliant as we were worried about her deteriorating condition. I was quite astonished at the abrupt tone of the staff nurse. Asking why I had decided to bring Isobel to hospital. When I tried to explain it was as if that was not the answer she wanted even though I was trying to tell her that i had been told by my GP to bring her. Isobel was admitted to the children's ward and gladly managed to make a full recovery thanks to the care of the staff both from A and E and the children's ward. I understand that maybe people admit their children for the slightest thing but in my case we were genuinely worried. To summarise I would like to say a big thank you to all the staff at RLI for a fantastic service but unfortunately I think certain people need to learn some basic social skills. Kind regards Greg Smith.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Lancaster Infirmary

Many thanks for taking the time and trouble to post your comments. Thank you for your kind words regarding our services. We are glad that your daughter has made a full recovery. We are sorry that the attitude of a member of staff let us down. We would like to carry out an investigation of your experience and would be grateful if you could contact us on 01539 795497 to allow us to begin that work

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story