"Waiting time for an echo cardio gram and referral to see consultant "

About: Royal Gwent Hospital

(as a relative),

My mother has been diagnosed as having heart failure. She waited 6 weeks for referral letter from GP to Royal Gwent Newport. I have been told that the referral letter goes to a cardiac consultant, who then takes on the patient case.

I have been trying to chase the appointment for an echo cardio gram. I have contacted the diagnostic who deals with appointments, who has not received the echo form from the cardiologist. This means they cannot book the appointment for my mother, which would probably then get the Consultants to see her quicker depending on the severity of heart failure my mother is in.

We are still waiting on the appointment with Consultant, only to be told that there is a 26 week wait. I have been informed that this should be an urgent referral. However, when I have rang the cardiologist secretary to chase up both appointments, I had no success.

How long should an urgent appointment take, when you have been informed that your parent is in heart failure? Surely this should be high priority. What will it take before my mother is seen?

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Responses

Response from Aneurin Bevan Health Board

Hello Swan,

Thank you for your feedback via the Patient Opinion website.

Aneurin Bevan University Health Board is committed to improving the quality of the health services in the area.

The people who look after your health will do their best to make sure you are treated properly and promptly. However, healthcare is a busy and complex environment. Despite every effort being made to achieve the very best for patients, in a small minority of cases, problems occur or the services may fail to live up to expectations.

As you are dissatisfied with your mother's care, you have a right to raise a concern.

You can either write to the Chief Executive. The contact details are:

Mrs Judith Paget, Interim Chief Executive, Aneurin Bevan University Health Board,

St Cadocs Hospital, Lodge Road, Caerleon, Newport, NP8 3XQ

Alternatively, you can email your concern directly to the Putting Things Right Team at Puttingthingsright.ABHB@wales.nhs.uk

Please include the following information in your email:

•your full name

•address

•telephone number

•the name and address of the patient (if you are emailing on behalf of someone else)

•and where necessary, the next of kin

Regards,

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