"Terrible treatment during our 20 week scan"

About: Birmingham Women's Hospital / Maternity care

(as the patient),

After waiting for my 20 weeks scan we were very anxious and excited to finally see our baby again and check all was ok.

From the moment we went into the scan room the atmosphere was horrible, the lady barely spoke to us, made us feel as though we should be worried about something.

Most things were fine but baby would not turn around, after being told to go and walk around and come back, we did. The baby had not moved, in order for the lady to look at the face.

I asked politely if there was any chance of seeing the babies sex, which I know is not the reason for the scans but on the odd chance we thought we would ask. She snapped back at us that she would not even comprehend looking at the sex whilst IT was in that position. She then told us to rebook for a weeks time and come back then.

She did not explain anything to us about the baby or what she had or had not seen, she was very unpleasant and very unprofessional. I believe this was because me and my partner are younger parents (in our early 20s) however I look very young. I believe she was judging us based on our age.

I went into see the nurse and doctors in tears.

She ruined an experience that should have been one of the happiest times.

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Responses

Response from Maria McLeod, Birmingham Women's NHS Foundation Trust

Thank you for taking the time to feedback about your experience and we are very sorry to hear that you have been upset by your care. If you have time either before your next appointment or when you next come in, please can you contact our PALS Team on 0121 627 2747 or pop into their office which is in the main reception. They can look into the issues you have raised and also provide a friendly and unbiased listening ear.

We will also ensure that the comments you have raised are passed on to the relevant department and senior managers.

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Response from Birmingham Women's Hospital

Thank you for taking the time to feedback and we are sorry to hear about your experience during your appointment. Your comments will be fed back to the department so that they can look into the issues you have raised. If you would like to talk through your concerns, then our PALS Team would be happy to help. You can call them on 0121 627 2747 or alternatively you may wish to pop in and see them before your next appointment. We hope you have a better experience at your next appointment but if you do have any concerns, please speak to a member of staff, either the Department Manager or speak to the PALS Team who are based in the main reception. Kind Regards, Birmingham Women's Hospital

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