"Children A&E"

About: Darent Valley Hospital

My granddaughter went to the children's A&E on Thursday 24th April and was told she had broken her finger it was dressed she was asked if she wanted a sling and she said no then she went home the next afternoon I took her back to get it checked because her finger was going blue and the tip of her finger was cold and she wouldn't let me touch it. She saw the nurse at triage and she had a go at my 6year granddaughter for not wearing a sling all the time even though the day before she was told she didn't have to when she finally saw the male nurse he was so different and nice he put my upset and nervous granddaughter at ease. If they need to wear a sling all the time then she should have been told and nurses should be nice when dealing with young children not like the one my granddaughter had to put up with.

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Responses

Response from Darent Valley Hospital

Dear Karen We were very sorry to read how unhappy you were with the contradicting advice your granddaughter received and we do sincerely apologise for this. The Emergency Department have been notified of your observations and offer their apology too. We do hope that your granddaughters finger is now recovering well but if she does experience any problems please do not hesitate to bring her back. Kind regards The Communication Team Darent Valley Hospital

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