"dentist fantastic secretary not helpful"

after my orginal dentist messed up and sent me to a primary care dentist in erdington who took one look at my wisdom tooth and said it required surgery under a general after waiting 5 months for a appointment i then got rereffered to the dental hospital and took first appointment avaliable at there surgery in boots in birmingham after x rays and tests he confirmed surgery for it and said would have to refer me to a hospital for the procedure more delays but assured me i would here in 2 weeks about a consultation appointment first before surgery could be booked or i could go on a cancelation list so i left it for 3 weeks rang the oral secretary who informed me that my letter had still not been sent so further delays when i asked how long is it likely to be response will be done as soon as can when i tryed to explain that dentist did say 2 weeks and put down as urgent she wasnt impressed said they busy fair enough but some idea would have been nice since ive been in increasing pain for 9 months now have frequent sore throats and ear infections which my doctor says is down to the wisdom teeth on prescription pain relief and if i keep having so many antibiotics im worried that they ll stop working at some point when there something more serous wrong i am also a very nervous patient have panic attacks just think bout dentist and sick before i go