"dentist fantastic secretary not helpful"

after my orginal dentist messed up and sent me to a primary care dentist in erdington who took one look at my wisdom tooth and said it required surgery under a general after waiting 5 months for a appointment i then got rereffered to the dental hospital and took first appointment avaliable at there surgery in boots in birmingham after x rays and tests he confirmed surgery for it and said would have to refer me to a hospital for the procedure more delays but assured me i would here in 2 weeks about a consultation appointment first before surgery could be booked or i could go on a cancelation list so i left it for 3 weeks rang the oral secretary who informed me that my letter had still not been sent so further delays when i asked how long is it likely to be response will be done as soon as can when i tryed to explain that dentist did say 2 weeks and put down as urgent she wasnt impressed said they busy fair enough but some idea would have been nice since ive been in increasing pain for 9 months now have frequent sore throats and ear infections which my doctor says is down to the wisdom teeth on prescription pain relief and if i keep having so many antibiotics im worried that they ll stop working at some point when there something more serous wrong i am also a very nervous patient have panic attacks just think bout dentist and sick before i go

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Responses

Response from Birmingham Dental Hospital

I am sorry to read about your disappointing experience when contacting Birmingham Dental Hospital. To help us to provide you with the information you requested, please contact the Customer Services Team on 0800 917 2855 with your details. You may prefer to contact the team by email at contact.bchc@nhs.net. The Customer Services Team will also liaise with the relevant manager to address the issues directly with the secretary who you spoke with.

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