"Hospital to be proud of"

About: Good Hope Hospital

I have been visiting Good Hope Hospital for some 5 years now. In all my visits whether it was as an Outpatient or Inpatient I have never had any reason to complain regarding any service received. Having been an Inpatient on two occasions I can confirm that all services in which I was involved gave their service with efficiency and kindness. They were certainly very much aware that you were the important factor in the hospital, and not an inconvenience. It was very refreshing to know that however busy everyone was, your needs were paramount, and most important of all the nursing staff made every effort to ensure your safety and comfort during your stay. (I have stayed in a few 4 star hotels that could not come close to the standards achieved at Good Hope). A good deal of extremely difficult and successful re-development has taken place over the past 5 years, for the benefit of patients, but not once did I hear or experience criticism or complaint from any member of staff about inconvenience caused. I did however hear a good many staff apologising to patients for any inconvenience which may have been experienced during the improvement renovations. Unfortunately my problems have not yet been completely resolved, however, I have no doubt that the Doctors and Consultants will succeed in their efforts to achieve a complete and satisfactory conclusion to my condition, and have great faith in the ability of all support staff in order to achieve that quest.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ann-Marie Riley, Head Nurse, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Ann-Marie Riley

Hi Joe

Thank you so much for taking the time to post your feedback.

I am delighted that you have had such a positive experience at Good Hope Hospital.

As your feedback relates to more than one area I will ensure that your feedback is included in our site magazine.

Many thanks again

Ann Marie

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story