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Care of surgical team and consultant

Story from nhs.uk

"Care of surgical team and consultant"

About: Manor Hospital

(as the patient),

What I liked

Care of surgical team and consultant

What could be improved

Nurses seemed disinterested in my Father's condition after he was admitted via ambulance. He was in acute pain but our concerns were dismissed. Eventually on change of shift a little more interest was shown.

Anything else?

If my Father's condition had been taken more seriously he may have lived!

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Responses

Response from Manor Hospital 15 years ago
Manor Hospital

Submitted on 13/01/2009 at 09:57
Published on nhs.uk on 14/01/2009 at 04:05

I’m sorry to hear about your recent loss and would like to pass my condolences onto you and your family. Here at Walsall Manor Hospital we strive to provide caring and efficient services to all our patients, and I’m saddened to hear that you felt we did not provide this for your father. I’d encourage that you contact us directly, so that we can discuss your concerns further and help ensure our services provide the best possible care for our patients and their relatives. Our Complaints Manager is available to discuss both formal and informal complaints and concerns and can be contacted on 01922 657216

Sarah Smith

Director of Development

Walsall Hospitals NHS Trust

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