"waiting time"

About: Hemel Hempstead Hospital

just like to report that I had a outpatient appointment at the fracture clinic on wed 23/04/2014, and was there waiting for 3 and a quarter hrs. to be seen, no updates on screen or from hospital staff, cost me a total of £8.00 in parking that's not good enough. you need to improve.

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Response from Hemel Hempstead Hospital

Thank you for taking the time to let us have feedback about your recent outpatient appointment at Hemel Hempstead Hospital. I would like to start by offering my sincerest apologies for the delay in you being seen. This is clearly unacceptable and, importantly, you should have been given regular updates about why it was taking so long. I have shared your feedback with the outpatient appointments team and I have asked them to look into what happened. I have also asked them to make sure they improve the way we communicate with patients if there are delays. I know the team have been working hard to reduce delays but there is clearly more work to be done. Please do not hesitate to contact our patient advice and liaison service (PALS) if you would like them to let you have formal feedback about what happened. You can contact our PALS team on 01923 217 198 or email pals@whht.nhs.uk. Once again, thank you for taking the time to let us have feedback. Please do not hesitate to contact me if you need to. My email is antony.tiernan@whht.nhs.uk or you can call me on 01923 436 229. Alternatively, you can tweet me: @AntonyTiernan. Antony Tiernan Director of Corporate Affairs and Communications

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