"My experience after my operation in Feb 2013"

About: Castle Hill Hospital

My operation was in Feb 13, I can only give my experience at that time and would not be able to comment on how the ward is now. When I arrived on the ward I had no problems or issues everything was fine and was taken down to sugary. After coming round from my operation I was not feeling too well. When I went back to the ward despite a call to inform them that I was coming back up there was no staff around, leading to me been left on a trolley for some time. When I did get back in to my room I was thirsty and hungry been nil by mouth for 12 hrs before my op. I was given water and meds as I was in a lot of pain. After that I was left alone to sleep with interruptions for bp monitoring which was fine. When I came round a little more I was hungry. However the staff had not taken the nil by mouth sign off my door so I missed dinner. They did manage to bring me some food after a long wait. However my head started hurting so I called for a nurse after waiting 20 min someone finally came and then said that there was no Dr available so I would have to wait. So I did I waited a further 20 min, called for a nurse again waited another 20 min. Someone finally came and gave me some meds. After about 2 hrs back on the ward I needed to use the bathroom, however was stopped from doing so as my legs appeared to be strapped to the bed pressing for a nurse I waited another 40 min. Someone finally came and removed air bags from my legs that had stuck themselves together and then to the bed. After a very unsteady trip I managed to get back in to bed and called the nurse again for some more meds and after waiting some time was told no Dr was available. I asked if the TV in my room could be put on however there was no remote control. After several more calls for the nurses and more waiting I was given some more pain relief. I asked when I would be going home and was told that night after the Dr had seen me. Finally my partner came to visit me. After still no visit from the Dr she went to ask about my discharge and was told it was up to me. Still not feeling too well I pressed for the nurse again waiting 40 min. My partner looked but could not find anyone. Someone did come I asked if I could go home and was told yes I should have already left. I asked to talk to the Dr but was told there was none on the ward. One did come finally to prescribe some more meds but would not even enter the room. At about 8 pm my partner decided to take me home. I asked about medication I was told that I could not have any, if I felt ill call the ward or 999 or go to my GP. Regarding a sick note I was told no one could write one. So I left the ward feeling very unwell, in a lot of pain and confused. I am a Social Worker and a MH Nurse and like to think I am with it, however I felt my treatment left a little to be desired and can only imagine what it would have been like if I was an elderly, very young, frail or confused person. As I stated at the beginning my operation was some time ago.

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Response from Castle Hill Hospital

Dear Simon Thank you for placing your posting on the NHS Choices website. We are sorry to read of your experience in February 2013 and we will ensure that the staff concerned are made aware. Many changes have been made since you were last in the hospital and we would hope that your experience would be a positive one should you attend in the future. It is difficult to take concerns forward that occurred so long ago and would encourage you that should you have any concerns regarding your healthcare at the hospital, that you speak with a member of staff on the ward or contact the PALS team who are able to visit you on the ward if necessar,y during office hours, to help you resolve the concerns you may have. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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