"Quite a clean hospital. Most of ..."

About: Royal Free Hospital

(as the patient),

What I liked

Quite a clean hospital. Most of the staff, especially the doctors, were very professional. however, did notice a bit of an attitude problem with some of the other staff..especially in the Urology department.

What could be improved

Got my appointment letter 2 days after the actual appointment..so that could have improved. But the staff themselves were very helpful, and even went out of their way to accommodate me on short notice.

Anything else?

Quite happy with the level of service and treatment offered.The doc who treated me, was extremely professional and helpful at all times.

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Responses

Response from Royal Free Hospital

Thanks for your comments – we appreciate it when patients take the trouble to give feedback in all forms. We have passed them onto the departments concerned but if you would like to discuss them further, please get in touch with our Patient Support Services (formerly PALS) on the following number – 020 7472 6445/7.

The domestic team specifically asked you to be informed that their deep cleaning programme is ongoing and continues to drive ongoing improvements in the hospital's cleanliness.

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