"What should have taken 4 months was accomplished within 24 hours"

About: Lincoln County Hospital / Accident and emergency Lincoln County Hospital / General surgery Lincoln County Hospital / Paediatrics

(as a parent/guardian),

We arrived at A&E around 6pm one night this week. My 5 year old son was suffering from very severe phimosis. We had already been to our GP regarding this who had made an appointment at Louth Hospital for him to be treated but on this night he started to bleed quite badly. From what happened from here on was nothing short of amazing.

Time and reality seems to stand still in hospital but its only now I am home I can comprehend the events. I can't begin to explain how lucky me and my little man have been. If it were not for every porter, support worker, nurse, doctor, surgeon, my son would still be withering in pain. All responses were ' its none emergency', '4 month waiting list' thrown at me from each and everyone but that they would 'ask/try' to seek a resolution there and then. Each one went above and beyond to do the most unimaginable. This is a team that for whatever reason came together, like the ripple affect. The actions of each and everyone determined the outcome. What should have taken 4 months was accomplished within 24 hours. It was outstanding. I cried on the way in and cried with joy on the way out. They all made my little boy smile.

This happened at the Lincoln Hospital. My 5 year old was admitted to the Rainforest ward.

Amongst all of these fantastic people there is one that stood out and I would love for people to know. Sadly I didn't catch her last name but her first name is Clare. She was one of the nurses on the ward my son was on. She deserves a huge thank you. My son loved his chocolate egg.

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Response from United Lincolnshire Hospitals NHS Trust

Dear Daisy

Thank you for leaving your comments on Patient Opinion. I am delighted to hear that your experiences of our service was so positive at what must have been a very difficult and worrying time for you and your son.

I have shared your kind comments with the team on Rainforest and more widely for the teams that support us that you mentioned such as the surgical teams and the porters. I will ensure that Clare also gets to see your wonderful feedback about her.

I am passionate in ensuring that all of our families and children get the very best care, and feedback like yours shows that when we all pull together, we can deliver the best possible care. Your generous feedback will mean a great deal to the team so thank you for taking the time to leave your feedback.

I hope your son is recovering well from his ordeal.

Terry Vine

Paediatric Matron

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