"failings in mental health co-operation"

About: West Park Hospital

i am my son's appointee, and he has mental health problems. when he was discharged last year there were promises of C.B.T., psychological diagnosis and treatment. none has materialised. when i recently enquired about psychology, i was told 'we'd love to do this, but unfortunately we don't have a psychologist at the moment, and don't know when we'll have one!!! ' if this is care in the community then you can keep it. i also found the crisis team very brusque and unhelpful there job being to @keep people out of hospital' we surely know our relatives better than they do, and know when real crisis point has been reached. 24/7 healthcare what a joke!!!

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Response from West Park Hospital

We are very sorry to hear that you have concerns about our services and would like the opportunity to discuss these with you. If you could contact the Patient Advice and Liaison Service (PALS) Freephone 0800 052 0219 / tewv.pals@nhs.net the staff will be able to provide advice on how your concerns can be taken forward and responded to.

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