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Excellent treatment but long wait and no report...

Story from nhs.uk

"Excellent treatment but long wait and no report..."

About: Charles Clifford Dental Hospital

I was referred to the Charles Clifford for a full assessment re restorative dentistry after problems. The treatment I received was excellent and I was fully involved in the assessment and recommendations. However a three month wait ended only with a cancellation appointment and the promised letter both to me and my dentist had not arrived some six weeks later, compromising the necessary treatment. Chasing this, the hospital was not taking calls as all staff were engaged!! Actual treatment was not available at Charles Clifford. An excellent facility, but clear administrative issues.

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Responses

Response from Charles Clifford Dental Hospital 9 years ago
Charles Clifford Dental Hospital

Submitted on 30/04/2014 at 14:43
Published on nhs.uk on 01/05/2014 at 04:00

Dear Anonymous Poster Thank you for taking the time to give us your kind comments regarding Charles Clifford Dental Hospital. Staff always welcome positive feedback and I will ensure your comments are passed on to those involved. Regarding the administrative issues, I am sorry that on this occasion your care was not of the high standard we would expect at our Trust. We would like to be able to respond in more detail to you about this. If you would like us to investigate your concerns further please do contact our Patient Services Team on either 0114 271 2400 or pst@sth.nhs.uk and they will take additional details from you. Thank you again

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