"Disgrace of the nhs"

About: Torbay Hospital

Disgrace to the nhs. Staff are and doctors do not care. Misdiagnosed three times by uncaring doctors

Story from NHS Choices

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Response from Patient Experience Lead, Patient Quality and Safety, South Devon and Torbay Clinical Commissioning Group

Dear Anonymous,

Thank you for taking the time to share your feedback, I am really sorry that you feel that the staff and doctors do not care and that you were misdiagnosed three times.

I will ensure that this feedback is shared with the relevant organisation. If you would like to discuss your concerns further, please do contact us either by email to patientfeedback.sdtccg@nhs.net or call 01803 652 578.

Kind Regards

Patient Experience Team

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Response from Torbay Hospital

Dear Patient, We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised.

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