"Ward L"

About: Southmead Hospital

I recently stayed on ward L (short stay) following thyroid surgery. I was very nervous at the thought of having surgery on my throat but was put at ease by all staff that I came into contact with once admitted. The ward seemed to be adequately staffed and I did not feel ignored or guilty for asking for what I needed (as I had during a stay at a different hospital) Thank you for a very positive experience of NHS care.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Southmead Hospital

Dear Anonymous – thank you for your kind comments about the 5-star service delivered by L Ward at Southmead Hospital. I am pleased that you found the service first-rate. If you would like to gain some idea of the new facilities that will be available to enhance patient’s experience I have included a link: http://www.nbt.nhs.uk/new-hospital-at-southmead/hospital-0 I have passed on your comments to the service managers so the staff on L Ward can be made aware of your feedback about the excellent service they delivered. Thank you again for taking the time and trouble to post your views, I hope that you are soon fully recovered. Kind Regards – Steve Sykes Advice and Complaints Team

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story